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mixus Privacy Policy

Effective: July 22, 2025. Last Revised: July 22, 2025.

Introduction

This privacy policy explains how mixus (“mixus”, “we”, or “us”) collects, uses, and protects information when you use our AI automation platform where you can build intelligent agents, collaborate in multiplayer AI chats, and integrate with business applications (collectively, the “Services”).

Key Points:

  • mixus is an AI automation platform where anyone can build intelligent agents in plain English
  • We collect and process business data to provide AI-powered collaboration and automation services
  • We do not train AI models on your proprietary business data without explicit consent
  • Your data is protected using industry-standard security measures
  • We offer comprehensive data control and deletion options
  • If you have questions, contact us at support@mixus.ai

What Information We Collect

Account and Profile Information

When you create a mixus account, we collect your email address, name, username, and any optional profile information you provide. For business accounts, we may also collect organization details and billing information.

Chat and Collaboration Data

We collect messages, files, and content you share in multiplayer AI chats, including:

  • Chat messages and conversations with AI and team members
  • Files uploaded to shared memory (documents, presentations, spreadsheets, code, etc.)
  • Comments, highlights, tags, and reactions within chats
  • Chat organization data (spaces, member lists, permissions)

AI Agent Data

When you use our AI agents, we collect:

  • Agent configurations, instructions, and workflow definitions
  • Data processed by agents during execution (emails drafted, research performed, etc.)
  • Agent execution logs and performance data
  • Human verification decisions and approvals

Third-Party Integration Data

With your authorization, we access and process data from integrated business applications, including:

  • Email platforms (e.g., Gmail, Outlook): Email content, attachments, sending/receiving data
  • CRM systems (e.g., Salesforce, HubSpot): Contact records, leads, opportunities, activity logs
  • Cloud storage (e.g., Google Drive, OneDrive): Documents, files, and metadata
  • Calendar services: Event details, availability, scheduling data
  • Other business tools: Data from any integrations you authorize

Usage and Technical Data

We collect technical information to provide and improve our services:

  • Log data (IP addresses, device information, browser details)
  • Usage patterns and feature utilization
  • Performance and error data
  • API usage and token consumption

How We Use Your Information

Service Provision

  • Facilitate multiplayer AI chat collaborations
  • Execute AI agent workflows and automations
  • Maintain integrations with your business applications
  • Provide customer support and technical assistance
  • Process billing and subscription management

AI and Machine Learning

We use your data to provide AI-powered features through third-party AI models (such as OpenAI, Anthropic). Important:

  • We do not use your proprietary business data to train our own AI models
  • Third-party AI providers process your data according to their own policies and data usage terms
  • We implement measures to minimize data exposure and protect sensitive information

Platform Improvement

  • Analyze usage patterns to improve service performance
  • Develop new features and capabilities
  • Ensure platform security and prevent abuse
  • Aggregate anonymized data for analytics (with no personally identifiable information)

Data Sharing and Disclosure

We may share data with trusted service providers and AI model providers (such as OpenAI and Anthropic) to deliver our services. We only share data necessary for the requested functions, and these providers are bound by their own privacy policies.

We do not sell your personal or business data to third parties.

Legal Basis for Processing (EU/UK)

For EU/UK users, we process data based on: contract (to provide services), consent (for integrations), legitimate interests (security/improvements), and legal obligations.

California Privacy Rights (CCPA)

California residents have additional rights including: requesting disclosure of data categories collected, requesting deletion of personal information, and the right to opt-out of data sales (we do not sell personal data). Contact support@mixus.ai to exercise these rights.

Children's Privacy

Mixus is not intended for children under 16, and we do not knowingly collect data from minors.

Cookies & Tracking

We use cookies and analytics tools to maintain session functionality, measure performance, and improve user experience. You can disable cookies in your browser settings, though this may affect some functionality.

Data Security

We implement security measures to protect your data, including access controls and secure authentication for integrations.

Third-Party Integration Policies

Google Services Integration

When you connect Google services (Gmail, Google Drive, Google Calendar), we adhere to the Google API Services User Data Policy. Specifically:

  • We only access Google data you explicitly authorize
  • Google data is used solely for providing mixus features you've requested
  • We do not sell or use Google data for advertising
  • You can revoke access at any time through your Google Account settings or mixus account settings

Other Integration Partners

Similar privacy protections apply to all our integrations. We only access data you authorize and use it to provide the specific mixus features you've requested.

Your Data Rights and Controls

You have the following rights regarding your personal data:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your data ("right to be forgotten")
  • Restriction: Limit how we process your data
  • Portability: Receive your data in a portable format
  • Object: Object to processing based on legitimate interests

To exercise these rights, email support@mixus.ai with your request.

For data deletion requests, we may need to verify your identity for security purposes. Some data may be retained if required for legal compliance or legitimate business purposes.

EU/EEA residents also have the right to lodge a complaint with their local data protection authority if they believe their privacy rights have been violated.

Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations. Data is deleted within a reasonable period after account deletion unless retention is required by law.

International Data Transfers

mixus operates globally and may transfer your data to other countries. We implement appropriate safeguards to protect data during international transfers.

Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of material changes via email or in-platform notices.

Contact Us

If you have questions about this privacy policy or our data practices, contact us at support@mixus.ai.

This privacy policy is effective as of July 22, 2025, and replaces all previous versions.